Gift Exchange FAQs
Q: How long do I have to request an exchange?
You may request an exchange within 15 days of delivery, as confirmed by carrier tracking.
Q: What condition must my item be in?
Items must be unused, unworn, and returned in original condition, including all packaging, tags, and inserts.
Q: Can I try on shoes before requesting an exchange?
Yes. Shoes may be tried on indoors only to confirm fit and must show no signs of wear.
Q: How do I start an exchange?
To request an exchange, please reach out to our customer support team via email support@corvetteownergift.com or call: 313-572-1025. They will guide you through the process and provide a prepaid return shipping label if your exchange is eligible.
Q: When will I receive my replacement item?
Replacement items typically ship once your original item has been received and inspected.
Q: What if my size or item is no longer available?
If your preferred item is unavailable, we may offer:
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An alternative size
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A different gift option
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The option to wait for backordered inventory
Q: Are exchanges guaranteed?
All exchanges are subject to inspection and final approval based on item condition and policy guidelines.
Q: What happens if my item is not eligible for exchange?
If your item does not meet the exchange criteria, our team will review the situation and communicate next steps with you directly.